Deep empathy for the end user is a meaningful starting place for new innovations and businesses. Learn key techniques for empathizing and interacting with your audience (be they clients, users, patients or customers) that yield valuable insights.
Create an open mindset to change and iteration
Understand empathy and why it is important
Practice drawing key insights from an empathy map and customer discovery interviews
Data synthesis and analysis
Multiple dates offered, but content will remain the same.
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